Careers at Book Hero

Who We Are

We are not your typical bookseller.

Yes, we love books. But we also love technology and innovation. We are analytical. We care deeply about great in person customer service and running a beautiful bookstore. We obsess over systems that scale, data, fulfilment speed and the small details that most people never see.

We are united by one thing: wanting to do things differently and build something special.

Most of us probably do not fit in everywhere. But we fit in here.

Learn More About Our Team

Current Open Roles

Bookshop Sidekick (Weekends)

As our Bookstore Sidekick, your primary focus is to create a warm and professional in-person experience in the Book Hero bookshop. You’ll welcome customers, assist with pickups, recommend books and ensure the shop feels warm, calm and inviting.

Alongside your bookshop responsibilities, you’ll also support customers across our online channels and help run special events in the bookshop!

Please note: this is a Weekend role and we are looking for candidates who are available on Saturday and Sunday.

Key Responsibilities

1. Bookshop / Pick Ups
- Welcome customers to the Book Hero bookshop with warmth and helpfulness.
- Assist customers in finding books, offering recommendations and explaining our online services.
- Support Pick Up orders, over the counter sales and in-store enquiries.
- Help maintain a tidy, inviting and well-organised bookshop.
- Help create a positive, memorable atmosphere that reflects Book Hero’s values.

2. Online Customer Service
- Solve customer service tickets across email and other online channels during quieter times in the bookshop.

3. In-store Events
- Assist with planning, setting up, and packing down in-store events such as author visits, book launches, themed days and community activities.
- Support with event logistics including catering, signage, displays and crowd flow.
- Prepare event materials such as name tags, handouts, giveaways and merchandise displays.
- Help manage book sales during events, including processing purchases and restocking featured titles.

4. Living the Book Hero Values
- Demonstrate kindness, patience, and care in every customer interaction.
- Take ownership of problems and follow through on commitments.
- Go the extra mile to turn frustrating moments into positive ones.
- Contribute to improving Book Hero in all aspects as we grow!

If this sounds like you, please email us with your CV and tell us why you would be perfect for the role: jobs@bookhero.pro

We review every application and will be in touch if your experience and availability align with what we’re looking for.

Email your application

Where We’re Based

Book Hero is based in Hobsonville, Auckland.

Our bookshop, warehouse and office all live together in one space. It is busy, fast moving and full of books.

Store Opening Hours

What We’re Building

We are building an online bookstore we are genuinely proud of.
One we shop at ourselves. One we are proud to send to our friends and family.

We sell books - a lot of them. And we are expanding into a growing range of book-adjacent products you can enjoy together, like puzzles, board games and toys.

We care about quality products.
We care about service.
We care about getting it right.

Our Culture

We are focused and we move quickly.

We care deeply about our customers. Every decision comes back to them.

We are not corporate, but we are professional and respectful. We take our work seriously, but not ourselves.

We bring our individual personalities to work. We do not expect everyone to think the same way or look the same way. In fact, it is because we are different that we are great.

People tend to succeed at Book Hero if they: